SBM Bank (India) Ltd. (The Bank) & thus SBMremit recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank & its products. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. In this Policy, personal information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.
This Policy is applicable to personal information collected by the Bank directly from the customer or through the Bank's online portals (In this case SBMremit), electronic communications as also any information collected by the Bank's server from the customer's browser.
The Bank collects, retains and uses personal information only when it reasonably believes that it is for a lawful purpose and that it will help administer its business or provide products, services, and other opportunities to the visitor / customer. The Bank collects three types of information: personal, sensitive personal data or information and non-personal.
Any information that relates to a natural person, either directly or indirectly, in combination with other information available is capable of identifying such person; Information including but not limited to name, address, telephone number, e-mail, occupation, etc.
Consent will be obtained from you when your information is collected by the Bank (In this case SBMremit), in a manner recognized by law. Also, you will be informed of the choices you have for providing your personal information. Only information required for legal purposes or for providing services will be collected.
Visitors authorize SBM Bank to exchange, share, part with all information related to the details and transaction history of the Visitor to SBM Bankâs affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold SBM Bank liable for use or disclosure of this information.
The Bank has processes in place to ensure that the personal information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe that personal information residing with the Bank is incorrect, the customer may inform the Bank in this regard. The Bank will correct the erroneous information as quickly as possible.
SBMremit uses the information collected and appropriately notifies you to manage its business and offer an enhanced, personalized online experience on its website. Further, it enables the Bank (& SBMremit) to::
SBMremit does not disclose sensitive personal data or information of a customer except as directed by law or as per mandate received from the customer. No specific information about customer accounts or other personally identifiable data is shared with non-affiliated third parties unless any of the following conditions is met:
The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. Employees are trained in the proper handling of personal information. The Bank has internal corporate policy and procedures such as Grievance Redressal, Incident Management, Third Party Management, etc., which are available to our employees. When other companies are used to provide services on behalf of the Bank, it is ensured that such companies protect the confidentiality of personal information they receive in the same manner the Bank protects.
Information may be retained for a duration, required by regulatory clauses or as long as required to achieve the identified (and notified) purpose:
In order to address any discrepancies or grievances related to the personal information residing with the Bank, the customer may visit: http://www.bank.com/complaints-and-grievance-redressal.aspx
The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.
10th Sep 2019